1 reviews | Active since Dec 2014
Hopeless Service Delivery
<p>Hi There , </p> <p>I have app**** for a personal loan on the 13/01 online , which is supposed to be faster process . What ******* !!! Because I am still waiting for a call . I have already been pre-approved so surely it doesnt take that long to process since I am an ABSA customer ! We are in a year where everything is done online , but what is the point of applying online when it takes longer than going to a bank !!! </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
This is a nightmare !!!
I need the money for something really important and now I have to wait till the 20th for a resolution???
That is abit ridiculous don't you think ?
I received about 5 calls in one month to a get loan and countless sms's telling me a qualify for a loan , Now when I actually need it , It takes a week ?
I needed to pay for something on Monday but because of ABSA I have passed the deadline . I should have never put my faith in ABSA online system because it doesn't work !
If I have never complained I would still be awaiting for a response .
I am also not allowed to call the lending department as my cellphone number that is linked with ABSA cannot make any calls except ABSA . So I cannot Call your agents to find out what is going on.
All I keep getting from you guys is that the matter is being worked on ?
What is the issue ?
Should I perhaps go to the branch and ask them to help me ?
Will I get the money that I have requested ?
If Yes , Then when ?
IT DOES NOT TAKE A WEEK TO PROCESS AN APPLICATION .
YOU GUYS ARE MESSING UP MY LIFE HERE WHILE YOU SORT YOUR ISSUES I AM SUFFERING . WHO WILL PAY FOR MY MISSED DEADLINES HUH ? I SIMPLE SORRY IS NOT GOING TO HELP ME .
This is a nightmare !!!
I need the money for something really important and now I have to wait till the 20th for a resolution???
That is abit ridiculous don't you think ?
I received about 5 calls in one month to a get loan and countless sms's telling me a qualify for a loan , Now when I actually need it , It takes a week ?
I needed to pay for something on Monday but because of ABSA I have passed the deadline . I should have never put my faith in ABSA online system because it doesn't work !
If I have never complained I would still be awaiting for a response .
I am also not allowed to call the lending department as my cellphone number that is linked with ABSA cannot make any calls except ABSA . So I cannot Call your agents to find out what is going on.
All I keep getting from you guys is that the matter is being worked on ?
What is the issue ?
Should I perhaps go to the branch and ask them to help me ?
Will I get the money that I have requested ?
If Yes , Then when ?
IT DOES NOT TAKE A WEEK TO PROCESS AN APPLICATION .
YOU GUYS ARE MESSING UP MY LIFE HERE WHILE YOU SORT YOUR ISSUES I AM SUFFERING . WHO WILL PAY FOR MY MISSED DEADLINES HUH ? I SIMPLE SORRY IS NOT GOING TO HELP ME .