HOPELESS SERVICE

I have spent three hours today trying to register for the ABSA Banking App, which I need so that I can link my Credit Card to my ABSA Internet Banking account. I have spoken to two different ABSA agents: the first was very rude; the second was professional but unable to help me. Now I have to go to a branch, in person, in the middle of the Second Wave of Covid-19, to get the ABSA Banking App sorted, in order to link my Credit Card to my ABSA internet banking. It is no surprise to me that your average rating is 1.51 out of 5, from 25,745 reviews. The only surprise is that this rating is this high. Further, your Trust Index rating is 2.7 out of 10 – and judging by your responses, you do not seem to care about this appalling assessment, at all.