Hopeless place

in 8 weeks a so called 'investigator' has contacted me twice after I had thrown enough of a tantrum that caused someone else to compel them to contact me. I pleaded with this person to just send me an email whenever they received an update but that was far too great of an expectation. The only way for me to get information from this farce of a bank is too complain on these platforms. They still have the gall to tell you they are client centric? Just a disgusting place; a factory of misery and contempt.