Hopeless Pathetic Service

My BA card were **********ly used and stopped. Absa issued a new card and when I receive the card I change my PIN in the branch. Two days later the same type of ********** transactions happen again. The card was stopped again and now they want to deliver the card. I received delivery dates by SMS ( this dates were postponed 6 times.) The last ********** transactions were reported to ABSA on 31\3 and 1\4. The transaction ( R11037.86 ) were debited to my account although Sandile promised me it will not happen. She refused to give me a ref no and say I must use her name,time and date of the call as ref.