Hopeless customer service from Absa vehicle finance, on updating their systems when payments are made

The below mail was sent on the 5th August and till today no one has even called or said anything in regards to updating my account. I even got a statement for August with the same outstanding amount. The service from ABSA is staggeringly atrocious. Chuma Fungile <***> Thu, Aug 5, 9:21 AM (6 days ago) to Victoria, tyrone.naidoo

Good day Tyrone and Victoria

I hope you are well.

It has been 5 months since I settled this account and till today I am still receiving calls from Absa claiming I owe them money for a payment that was made 5 month s ago.

@Victoria Matjeng (ZA) I sent you the payment 3 weeks ago and have had no feedback as to what is happening and @*** I have had no response from you either ince your call informing me that I owe your organisation money when in fact I don't.

Please can I get feedback on this as I will be taking matters into my own hands if I do not get some form of feedback by close of business today and I will use the two of you as my point and reference of non communication from absa and it's staff over a 5 month period.

I accept the error was on my side by using the wrong reference number to make payment, however it cannot take 5 months to correct that when you have the proof of payment in hand.

I look forward to hearing from you during the course of today.

Kind Regards

Chuma Fungile