Homeowners insurance is **** empty promises no service to customers

<p>2 years ago, I purchased a property financed by ABSA thus I have taken the homeowners insurance as well. thinking that i would not have any concerns when i need repairs carried out.</p> <p>But yet again ABSA proofed that they do not care about their customers.</p> <p>2 weeks ago, I contacted customer claims department logging a case due to water damage on my ceilings from the extensive rain we have received. Logging a case is easy no problems and you as a customer of ABSA are being re-assured that you are in good hands, that you claim will be resolved effortlessly. Even the contractor that was appointed by ABSA was a pleasure to deal with prompt service, he has inspected the damages and taken the necessary images, he stated to me as the client that the water leaks is because of hail damage to the waterproofing. On the 26 Feb 2017, he carried out the inspection and forwarded the report to ABSA.</p> <p>On Monday 27 Feb 2017, I contacted ABSA that stated they are busy with the claim and ensured me that they will get back to me promptly.</p> <p>I since then have not received any calls from ABSA and yet again I had to contact them in order to get a feedback regarding my claim. To my Horror I was told by the customer care agent that my claim is being denied and that although the contractor report is stating that the damage is due to hail. That my roofs waterproofing is done incorrectly. Seriously how can they make that call, my opinion regarding this claim is that ABSA will look for any excuse just not to carry the expenses when it comes to repairs required on the property that is Insured with them. This it clear ABSA does not care about their clients. And I regret taking the Homeowners insurance with ABSA.</p> <p>Bianca Erasmus</p> <p> ********** 364</p> <p>Case nr. ********** </p> <p> </p> <p> </p> <p> </p>