AS
Anri S
1 reviews | Active since Apr 2012
28 Apr 2020, 09:40
Homeloans no response
I have app**** to move my homeloan to Absa . Everytime I am sending my docs and I recieve mail saying all docs are outstanding. When you try to call the number they put on you struggle 5 min just to find a option to speak to a consultant . I have tried now for 20 min and no one answers . 20 minutes takes a lot of airtime for things that are sent .
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Absa's replyOfficial
28 Apr 2020, 12:15Dear Anri Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply28 Apr 2020, 12:15
Official
Dear Anri Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,