QK
QUEEN K

1 reviews | Active since Aug 2014

13 Jun 2016, 07:42

Homeloan debited twice

<p>I am so over this bank, every single month am on the phone trying to fix something that they did wrong. WHY THE HELL DID YOU DEBIT ME TWICE?</p> <p>Firstly, I want you to return the charges you took for a failed debit order. Secondly I want you to explain to me why I should not switch this homeloan to a bank that actually cares for their clients.</p> <p> </p> <p>I mean about a month ago, I was on the phone fighting for a better service, today am still sitting here and NONE of those things I asked for are correct.</p> <p>I still dont have 1. Internet banking 2. I had to set up my own cellphone banking 3. My ABSA rewards we not loaded onto my cheque account (I had to follow up on that repeatedly) 4. My Homeloan debit order was deleted, I enquired about it and than you saw it fit to debit me twice. Really am so upset right now I could explode SIES!!!</p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 10:24
Official

Dear

Thank you for your email.

We apologise for the delayed response. Kindly advise if your matter is being dealt with by the relevant department.

Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd.