Homeloan -10 Days into application and no response

I am at a lost for words at the service received ( o well let me rephrase that) the NONE service we have received from ABSA Homeloans. We have been doing business with ABSA for 15 years now private accounts as well as business accounts and looking over our options there as well. On the 28th of October I submitted my online application for an Homeloan, after completion of the application I emailed ALL the relevant documents to the email address ABSA emailed me. Then on Monday the 2nd of Nov we have heard nothing phoned Absa and a lady informed me they have received NO documentation I must email it straight to her she will make sure its been taken further. Which I did exactly after I spoke to her I even emailed her the confirmation I received that my previous message was read. I received read receipts on ALL the documentation I forwarded to her [Email Removed] Today the 6th of Nov our application is nowhere further as the day I submitted it and no one has even phoned. Nice going ABSA keep up the good work got our Loan sorted at a bank that actually wanted to help us