Home Owners Insurance Delay tactics

<p>It has been more than two months since I have registered a claim for damage to my property due to the heavy rains in April , Claim No ***. During this time there has been contractors and insurance loss adjusters that have visited the property to compile their reports (I have taken off to meet all of them). I have registered a formal complaint ( Delay in Repairs : Claim *** [EC: 72224a91) on actionline and called the call centre atleast 5 times and each time has left me more disappointed since the consultant was only able to tell me that the report is very long and the issue needs to be escalated . Everyweek this is the same issue . I have been told that there is no manager I can speak too and that they can't share the email addresses of any managers. While Absa drags their feet with resolution of this matter I would like to point out that my family lives in a state of fear due to a collapsed boundary wall and inactive alarm system that is waiting for approval to be repaired. ABSA's current Home owners insurance is a disgrace -right from the claim process to the *********** contractors and assessors they send out. I also work at a big organization and almost all my colleagues who have ABSA insurance acknowledge that ABSA displays poor customer service and and use delay tactics to eventually refuse claims citing maintenace issues. Anyone who has a brain will realise that ABSA is no longer worth holding your bond or your insurance with. Who wants this much of trouble? If there is any managers with some competence , kindly contact me - you are obviously not doing your job if I have to write comments like this on social media.</p> <p> </p> <p> </p>