Home owners insurance agent do not respond back

Our water pipes lights, and outside tap were ****** and we made a case with the police. I have submitted the documents to HOC as we have insurance on the house.

Cynthia phoned me and she told me she will be my agent for the case. The plumber came out and everything was in order. The plumber phoned me and said ABSA gave him the go ahead and I need to pay access of R1000 before work can be done. I told him ABSA did not inform me and I would like to see the quote. In any case I told him the amount they gave me was R800.

I need to see the quote he gave in order to establish if it is worthwhile still paying access if I cannot do the work myself. I phoned ABSA and send an email. I'm still waiting for Cynthia. I just think it is highly unprofessional not to even get a responds from her.