Home Owner Premium payer is disregarded by ABSA Bank for 3 months.

On the 28 of April an overheated geyser was reported to ABSA claim no ***. Plumber ***s was sent to assess the geyser and changed the thermostat. Water continued to gush out due to overheating.

Due to the geyser being under warranty Qwik Hot was advised and Vinmah Plumbers did an assessment why was again left unresolved as the water kept overheating. Case no *** was closed as Vinmah Plumbers advised that the solar geyser was the problem. This geyser is under warranty and installed by AB Plumbers.

All fingers pointing to various service providers.

I was then advised that the safety valve was changed by AB Plumbers which should not have been the case when they installed the Qwik Hot geyser.

It was also stated by various bank appointed plumbers that due to the installation carried out by AB Plumbers was not done correctly hence the problem. Plumber ***s also made it known that they could not touch a job done by AB Plumbers as they were originator to the installation had to come into to sort out their mess.

SKN Plumbers was appointed on the 23 May to assess the geyser issue by ABSA for a second opinion on the overheating. I did not receive any feedback from the bank on their second opinion for resolution to repair.

Due to bathing with lukewarm water I was hospitalized on the 29 May 2023 with bronchial pneumonia and this being due to the delay with resolving the overheating geyser by ABSA.

While in hospital Plumber ***s - Denise called to advise me that I need to avail myself for them to come to my residence to undertake the repairs. claim no ***

I was unaware that Plumber ***s was instructed by ABSA to reverse their quick fix in trying to resolve the over heating issue which was installed by AB Plumbers.

On Monday the 19 June 2023, Plumber ***s arrived and reversed the work that was done as instructed by ABSA. They also submitted a report to the bank and closed case no ***, ***. A Mr Randir at ABSA knows the history of this case.

Due to the overheating of the geyser and back to where the problem was on the 28 April . The pipes began to vibrate in the ceiling. Water gushing out the geyser. Another nightmare the water from a T pipe was now dripping onto the wall and coming under the staircase.

Plumber ***s was advised and immediately they resolved the drip. Thank you Plumber ***s for being courteous 21/6/23.

Today the 21/6/23 I called ABSA BANK to find out about resolving my geyser issue which is now 3 months old. What a shame ABSA as premium payer I must chase you.

A Ms Maguli gave me a order no for Fogi *** to carry out the repairs.

At 11.00 today the 21/06/23 I receive a call from AB Plumbers a Ms Omilla. Mobile ***. She was rude unprofessional and had no history about the problem.

All she was advised by ABSA that I had no hot water. How pathetic is this of Absa when I have an overheating geyser which can explode.

ABSA Home insurance did not provide her with the assessment report of their findings in order to resolve and speed up the geyser issue which is almost 3 months old. Ms Omilla was rude and stated that she will not carry out the repairs on my geyser. As a client she shouted back at me.

Hello Peter please intervene with ABSA for a resolution. An email was sent to ABSA with no response to my concerns dates 17 May to Hocclaims and to Shiela Courtney.

Disgusted with ABSA.