Home Owner Insurance Claim Nightmare

<p>Suspecting a burst underground swimming pool pipe potentially causing a structural deformation that could lead to structural failure at some later stage, I registered a claim with ABSA Insurance to try to get the matter properly assessed and possibly fixed before a major incident occurs. What I got however was a superficial assessment by a hit-and-miss contractor and a rudimentary and unprofessional response that was predictably biased in favour of the corporation. The merits of my claim was never investigated and even after declaring a dispute, in an attempt to have the situation properly investigated, my case was summarily dismissed. During the whole process I was made to feel like a lower class citizen, also having to go to great lengths in pursuit of information on the status and progress of my claim and subsequent dispute without ABSA bothering to provide any real-time feedback at any stage of the process. How is it possible that a modern corporate can get away with this type of disregard for its paying clients, without having to be held accountable for its actions? Once again I have been infuriated by ABSA's lack of consideration and respect for me as a client and ABSA will not receive another cent of my business, if I can help it. </p>