Home Loans Department disgraceful service!

We submitted our Home Loan on Tuesday the 17th of November for approval from ABSA. My husband has been a PRIVATE BANK Client for over 15 years and an ABSA client for nearly 25 years. He has never defaulted on any of his accounts. Over the years we've had Vehicle Finance and Home Loans through ABSA etc. At present no HL is registered on our name. It was said that the Credit Department will take approx. 2-3 days, then it changed to 3-5 days.Monday 23 November still NO answer from ABSA Betterbond submitted our loan to Standard Bank and Nedbank. Within 3 day we got 100% approval from both banks but still nothing from ABSA!! Where is the 'prospering' that they advertise?? Today, the 27th of November, it was said that my husbands co-applicant whom banks with Standard Bank, bank statement has been 'put' together and verification needs to be sent to Standard Bank to confirm her details!!! This was a bank statement that she got after she stood in a banking queue for over an HOUR!!!!!! So, sorry Standard Bank, you seem to be handing out statements that are false. LOL.Nedbank was the only bank who physically phoned me to confirm certain information - WELL DONE Nedbank!! BYE ABSA!!!