Home loan settlement - credit

My home loan account with Absa was settled at the end of August 2020 as we sold the property. The Attorneys noted that an additional R10 000 over and above the settlement amount would be paid to Absa, and then Absa would refund the credit to me. Apparently that is standard practice. I requested a statement from Absa during September 2020. It indicated credit of R9400. I then contacted Absa, via email on a few occations and also telephinically to enquire about when I will receive my money but was told a Consultant will contact me with regards to my query. Up and until this very date no one has contacted me. Could someone please assist.