RS
Roland S
1 reviews | Active since Sept 2010
02 Aug 2023, 09:20
Home Loan Process
Good day,
I moved my home loan from FNB to Absa 2 years ago. On FNB's app there is an option to provide a payment holiday - a simple click of a button.
With Absa there is an email address, which I was told has a 7 working day turn around time.
I find this extremely outdated and un-user friendly. I have sent an email to homeloansrs[@][absa.co.za] with no feedback.
Can I receive some assistance in regards to this option available to home owners.
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Absa's replyOfficial
02 Aug 2023, 09:50Dear Roland Schutte Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply02 Aug 2023, 09:50
Official
Dear Roland Schutte Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,