Home loan mess

So I get a double payment from my savings account to my home loan, which I have been paying for 11 years on the same day via a debit order for a certain amount. Suddenly I get another transfer from my savings to my home loan for the exact value for the month. So I first send a msg via the internet banking where i get told they will not assist me and will not forward my query to the relevant department, I need call them and spend money sorting out the **** they made.<br> <br> So I email the home loans department. On the 1st attempt they let me know that no double debit order did go though... don't even look at the account and see there was 2 amounts although the extra one was not a debit order but a TELLER transfer (not done by me), just to much effort to assist a client. 2nd attempt I take screen shots of the banking details, transactions ect and send that on which I was told that home loans can't help me sort out the **** they made, I need to call them, spend my money to sort out the **** they made.<br> <br> So we are now 4 weeks later and ABSA has just given me the finger on sorting out they **** they made and telling me I need to spend money sorting it out. Customer services my ass.