HOME LOAN INSURANCE - NO SERVICE

A claim was logged on 19 March 2016 for a leaking geysers, Benton bros attended to the query the same day. They literally spent 2 minutes in my home, did a quick peep in the attic and confirmed that the geyser had burst and that someone else would need to come in to install a new geyser and that the geyser was still under warranty.<br> Yesterday (4 days after the claim was logged), we received a call from plumbers who wanted to arrange an appointment. As both my husband and I work full time, we arranged for today after my husband arranged to take a days leave from work.<br> The plumbers arrive this morning and now claim that the old geyser was installed incorrectly and that they would need to inform ABSA. <br> <br> This sort of delay is unacceptable to us as clients for the following reasons:<br> <br> 1. There is a current drought situation in South Africa and we are losing water everyday. Complaints of this nature should be priority to ABSA!<br> 2. This is the 5th day that water is going to waste and this will also affect our water bill at the end of the month.<br> 3. The leaking water is damaging our outside paving more everyday!!!!!<br> 4. My husband loses a day of pay today!<br>