Home loan flexi account

I have been trying to lift a restrictive hold on my home loan for more than a month now. I send all the supporting documents and was the told that my insurance policy was outdated. I then send the updated policy to PropertyInsurance@absa and after waiting weeks if was finally updated and lifted. Yesterday I sent the supporting documents to home@absa where I send it before and then received a reply that I must send it to PropertyInsurance@absa. Can ABSA please sort out their internal processes as this is really confusing. The turnaround time to resolve an issue is also rediculous (15 working days!)