JT
Jacques T
1 reviews | Active since Feb 2010
02 Jul 2022, 13:15
Home loan bank error
Got a bond from Absa. House registered in mid April, first dedit order goes off on 1 June. 2nd debit order went off on 1 July. Today I got a call from a fairy rude debt collector trying to get personal information out of me telling me that there is a shortfall on my bond ( I do not give personal information to anyone to verify that I am the person that THEY called). Is this a legitimate banking error (both debit orders went off and I or am I being ****med?
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Replies (2)
Absa's replyOfficial
04 Jul 2022, 11:09Dear Jacques Tredoux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Jul 2022, 11:09
Official
Dear Jacques Tredoux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
04 Jul 2022, 11:11Dear Jacques Tredoux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Jul 2022, 11:11
Official
Dear Jacques Tredoux Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw