FL
Frikkie L

1 reviews | Active since Oct 2012

11 Jun 2015, 16:33

Home Loan Application Fail

We are buying a house and a bond originator app**** at different banks. At ALL other major banks we got a 100% loan on the balance(we are already paying deposit), with interest rates ranging from prime -0.20 to -0.87. ABSA only gives us a 80% loan with prime +1.36% apparently because we are not ABSA customers, ignoring the rest of our credit rating. Well here is a little news ABSA you are loosing out on potential customers who would have considered moving to your bank had you given us a competitive offer. Your tv-adds attracting customers are way better than your actual service. If you are not interested in offering homeloans to people outside your bank dont - but also dont insult people with these ridiculous offers compared to other banks. You made up my mind I am now cemented at Standard Bank and will never consider moving to your bank - glad I realized this sooner than later.

0
Replies (1)
Absa
Absa's reply12 Jun 2015, 10:36
Official
Hello Frik1983,

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards


Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,