Home Loan Adviser Useless!!!!

I have app**** for a home loan online, sent through all the paperwork needed etc. The home loan adviser by the name of Loren Ndeza who supposed to be my home loan adviser and assisting me with my application is Pathetic and useless.. She / He does not respond to my emails, and does not advise me where my application is sitting at the moment, I have to call ABSA home loan division all the time to find out, only for them to advise me that there are 2 documents outstanding, although this was sent to Loren with the rest of the documentation to begin with, why does the consultant not get back to me requesting these if she is the adviser? Surely all the requests goes through her. I will rather call Absa directly to find out about the status as emailing Loren is a waste of my time, Spoke to a consultant they said that they asked LOREN to call me as well as her team leader, up until today no one has called me,this is not customer service but BAD BAD service to customers making them wait when this should not be the case... Please ensure that you send your staff for training before giving them jobs so ABSA avoids bad publicity..