Home Loan

I have sent this massage on 27th July & 7th August 2015.<br> I went to your Midrand and Pretoria branches to request a fixed interest rate on my account. They were unable to assist me, because:<br> 1. The account was being monitored for a 12 month period starting May 2014.<br> 2. When I mentioned that 12 months has since lapsed, I was told they could not say when the hold will be lifted. After some persuasion, I was given the reference number: ***<br> I have been paying more than the required monthly instalment and as a result my account has a plus balance. I have the following questions: <br> 1. What has been the concession rate up to this point? <br> 2. What was the rate while the account was with Legal?<br> 3. What is the current rate?<br> 4. Now that the account is no longer with Legal, why is there still a hold and when will it be removed? <br> This has been an incredible inconvenience to myself and my family. Absa bank has prevented me from fixing my interest rate which would have resulted in significant savings in my household. Please resolve this issue and I appreciate in advance your time and effort in doing so. <br> Regards,<br> Zukiswa Luthayi<br>