Home loan

I'm flabbergasted that Im in need and Absa still expect us to to first settle bit of arrears in Bond clearly they can see I'm not going anywhere I leave funds in my account for Absa to debit for Absa credit products which as I have mentioned before is up to date what frustrates me is that app**** first time when ALL my accounts was up to date why can't they work the arrears in overall amount so far I have been paying myself silly on their interest anyway .Last week I had no money left in my account not a cent,With consolidation I will be able to settle Bond in 10 to 15 years .