home insurance policy cancelled

I had a iDirect home insurance policy with Absa since August 2012 however it was cancelled the end of October 2014 without notification, no letter, sms, call or email.I never requested cancellation but was contacted by Dustin yesterday ton have policy reissued which also I never requested and no1 gets back to me regarding the email I sent to [Email Removed] when I asked why policy was cancelled Dustin could not answer me nor could he escalate it or dI'd nother want to.So I would like to know what Absa is gone pay me back of The Over R7000 I paid for 2yrs and 9 months.I don't want a policy with them I want my money back as I did not claim for that time and premium was increased without any notification after 2yrs. So if also I get no feedback from this source I will move on a bit higher!