Home Insurance - Patheric

<p>On 05/07/16 I registered my first ever claim, no. ********** with Absa Home Insurance for replacing my laminate floors due to substantial water damage. According to Absa's website, water damage is covered - see https://www.absa.co.za/personal/insure/my-car-and-home/building-homeowners-insurance/</p> <p>After the assessor was here, who told me Absa would arrange repairs within 2 days, I had to phone Absa a week later, only to hear that the claim is rejected with no clear reason other than irrelevant pipe specifics. </p> <p>I pay for insurance every month and have no money due to this payments, so I cannot cover repairs and though this is exactly why I have insurance?? As a client I demand someone that can properly speak my language phone me and advise when these damages will be repaired. </p>