Home insurance issue!

In the beginning of December 2013 I phoned ABSA insurance to<br> report a problem of water overflowing in the main bathroom of my house.<br> <br> I phoned ABSA in Vanderbijlpark on 11/2/2014 to report the problem<br> again. I received a claim nr. ***<br> <br> *** )<br> <br> I phoned again on 15/5/2014 ***) I spoke to Polien at<br> first and then she put me through to Lerato at ABSA head office in<br> Johannesburg. They gave me the name of the claims Manager in Johannesburg<br> Elsabie Jacobs. Needless to say nobody answered the phone.<br> It has now been more than a year with no one who can help or even tried to contact me regarding my claim. The problems are getting worse at my house, we try to manage, but why do we pay for a service that they can't deliver? With this, my water bill is also rising.<br> <br> Can someone please assist.<br> Anet Vorster