Home insurance

<p>I am a first time home owner, financed with Absa and insured through Absa. Happily Banking with Absa for over 10 years. </p> <p>Had my Loan approved in June 2016. Took ownership of the property in June. In July 2016 during the severe storms experienced the retaining wall on the property collapsed. </p> <p>Almost 2 months later I am unable to get any positive feedback from absa insurance. I had to take a days leave to obtain original plans for the property at the request of the Absa. I am having to contact Absa regularly as (I'm under the impression) they are unable to make outbound calls... </p> <p>I strongly feel that this is not my reponsibility as I am the client. Absa should be held accountable firstly for approving a home loan without having obtained all necessary documentation. Secondly for keeping the client informed all the way through the investigation. </p> <p>I am extremely disappointed in the manner this has been handled. Going forward I will not be buying any products from Absa insurance. </p>