Home Affairs Service is Better than ABSA!

ABSA placed a FICA hold on the church account in May. After 6 weeks of logging multiple complaints on the Complaints Resolution suite, calling our business banker Tebogo mutliple times, ***ca finally decided to contact us. The FICA hold was lifted at the end of June after we submitted documentation requested. At the end of August the hold was again placed on the account! No communication from the Bank, so I log another ticket at the complaints resolution suite C-***4 ...and receive the standard response, we sorry, its being investigated and someone will contact you within 3 days.....nobody does,so I contact the agents again on 8 Sep , they escalate to the next manager ***ca who they say will call me. She calls me, I explain the issue, she asks me to forward the same documentation I submitted to Tebogo in June to her. I do this on the 8 Sep. She promises that the hold will be lifted by Friday 9 Sep. Since then, no response to email, SMS or calls. The service is appalling and reminds me of home affairs and the public sector. I call the complaints resolution again this morning, same story, we are sorry, we will escalate to a manager who will help you. Wow ABSA, is this the best you can do. The service is ********** and screams we don't care, we have *********** people who send you round in circles. Once the bond is paid, we will close the account, and never go near this horse manure again.