Home Affairs call centre more efficient than yours (and sneaky fees part 2)

Round circle trips at their call-centre, general enquiries telling me to speak to someone at lending, and lending telling me to speak to someone at General Enquiries, and this is is connection to fees being charged. Half an hour to get through to the right person, to follow up on a previously logged complaint, This is just not on. When I phoned last week Wednesday, I was told that a supervisor would get back to me. I'm still waiting. In short, this complaint arises from the fact that ATM Cash Withdrawal fee rules changed without any notifications, even the website didn't reflect this (last week Wednesday when I logged the complaint). I feel I should be refunded for the exorbitant charges that ABSA levied on my account.