JK
Jude K
1 reviews | Active since Nov 2016
07 Oct 2022, 14:13
Home Affairs ABSA terrible service
I know I should be writing this review on Dept Home Affairs page but they probably won't even read any posts on their Hello Peter page. Home Affairs at the ABSA Greenacres branch is terrible. Staff showed up at 1.30pm for a 1pm appointment running into the branch with their lunch boxes. Apparently this is a regular occurrence, taking extended lunch breaks, leaving customers standing and waiting for their appointments. Then to top it sll of the system goes offline 15mins later. Please ABSA sort this out with Home Affairs as the staff are not punctual, taking extended lunch breaks which is a bad reflection on ABSA Greenacres Mall.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
07 Oct 2022, 15:29Dear Jude Kluit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Oct 2022, 15:29
Official
Dear Jude Kluit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw