JB
Jade B
1 reviews | Active since May 2021
28 Sept 2021, 09:19
Hold removal
Hold on account
My account has been placed on hold, no valid grounds. Months of back and fourth to no avail. Please close my account or remove the hold. Alternatively i will take this further by lodging a complaint with the banking ombudsman
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Replies (1)
Absa's replyOfficial
28 Sept 2021, 12:34Dear Jade Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply28 Sept 2021, 12:34
Official
Dear Jade Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe