Hold on my account, Call Centre *********** to resolve

I have 5 accounts with Absa, all linked. For the past 3 weeks i've been trying to do an online inter-transfer from 1 account to another., and i keep getting the error message "hold on account". i eventually decide to call the call centre and after holding for 10 minutes, the lady i spoke to told me she was transferring me to a department that could assist. it was obviously a cold transfer because the guy on the other side had no clue why i was transferred there and so he transferred me to another department. after holding on for another 10 minutes and ran out of airtime, i gave up. i need this issue resolved ASAP as i'm unable to access my own funds for not apparent reason because all my other accounts work just fine.