Hold on for 26 minutes without being helped

I am trying to have my credit card replaced - NOT STOPPED. The call centre firstly refused to do so, claiming I have to stop it first (even though it is merely old and damaged and NOT ******) - this I have to do at a fee of R150. If I dont stop it, there is no charge. <br> When I refused to stop it, they kept on putting me through to the call centre saying they are putting me through to card division. I kept on reaching the same place over and over again. <br> Then when I insisted on getting an email or speaking to a manager, I was merely put on hold AGAIN with the words: \I have no idea how long you will be on hold