Hold of funds (AVIS deposit) - 2 months later

On 22 November 2019 I hired a car from Avis. A holding amount of about R 5000 went off. It has been uncleared now for more than 2 months. The money still shows in my account, but is not available to me. I was aware that it might be held for a month or so, but like I said - it's been two months now.

I have contacted AVIS regarding the return of the deposit. However, they said that the issue is on ABSA's side. Thing is that I've sent ABSA an email two weeks ago and then again two days ago, yet no reply and the issue still persists. This is also not the first time that you don't respond to email queries. What is the point of your mailbox then?