HOC Pathetic service

<p>I have logged a claim abpproximately three weeks ago, i have explained the urgency of the claim as i had to relocate my tenants, I had DRM appointed by Absa come out the next day to do an assessment, They have informed me that they have asked ABSA to apoint a contractor to conduct the necessary repairs, The contractor came to my property approximately two weeks after the heavy rains and flooding to conduct another assessment , Today after three weeks and numerous calls to absa i have spoken to Mpho Lerumo, whom i expressed my frustration too as this was taking too long only to be told by her that she is awaiting the quotation to then send to the consulting company before a decision can be made, I asked for a time frame as this could take another three weeks but she could not provide me with one, I had to get contractors in to assist at my own cost to get some of the work done so that i can get my tenants back in, so to me its pointless paying ABSA for insurance as they do not stick to their own SLA , Totally frustrated with the service received thus far, Seriously considering changing companies </p>