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Nicola A
1 reviews | Active since Jan 2020
23 Nov 2022, 14:52
HOC claims - terrible service
HOC claims are terrible. They cut you off, take long to answer, do not come back to you, sit days 6 days with no window. Been holding 25 minutes for a consultant to confirm if I can go directly to PG Auto glass.
Terrible service - one would think its a priority?
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
23 Nov 2022, 15:25Dear Nicola Alberts Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply23 Nov 2022, 15:25
Official
Dear Nicola Alberts Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
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Nicola A's updateReviewer Update
23 Nov 2022, 15:32Hi Rezona,
After holding 25 minutes, I was cut off - no suprise. PG Auto Glass said they cannot assist as Absa have not assigned this to them - again, no suprise. I have been sitting with a a gaping NO slidding door, everyone can see right into my house from the street. Why is this not a priority?
After holding 25 minutes, I was cut off - no suprise. PG Auto Glass said they cannot assist as Absa have not assigned this to them - again, no suprise. I have been sitting with a a gaping NO slidding door, everyone can see right into my house from the street. Why is this not a priority?
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Nicola A's update23 Nov 2022, 15:32
Reviewer Update
Hi Rezona,
After holding 25 minutes, I was cut off - no suprise. PG Auto Glass said they cannot assist as Absa have not assigned this to them - again, no suprise. I have been sitting with a a gaping NO slidding door, everyone can see right into my house from the street. Why is this not a priority?
After holding 25 minutes, I was cut off - no suprise. PG Auto Glass said they cannot assist as Absa have not assigned this to them - again, no suprise. I have been sitting with a a gaping NO slidding door, everyone can see right into my house from the street. Why is this not a priority?
Absa's replyOfficial
25 Nov 2022, 08:02Dear Nicola Alberts Thank you for posting.
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply25 Nov 2022, 08:02
Official
Dear Nicola Alberts Thank you for posting.
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email send to your personal email address. Kind regards,Group Customer CareRezona Louw