Hoax competition

<p>So I receive an email telling me I can enter a competition to win great prizes. All I have to do is spend a certain amount over Christmas and sign up.</p> <p>At the end of the campaign I receive an email telling me to go online and ‘pop’ and balloon to claim my prize.</p> <p>I duly ‘pop’ a balloon and WOW it seems I have won R10 000 in Woolworths vocuhers.</p> <p>Well from there it goes sour.</p> <p>5 days later no contact from the company. So I phone each day</p> <p>Call 1 – put through to Deidre don’t worry sir you will receive and sms, (call time 5 minutes)</p> <p>Call 2 – we are having problem don’t worry just wait (call time 3 minutes)</p> <p>Call 3 – we know we have a problem, the sms aren’t working. But I don’t have an sms. Oh just wait (call time 5 minutes)</p> <p>Call 4- we know we have a problem, just wait. I ask why no contact with their clients to tell of the problem. ‘We have’. Oh but I haven’t received any contact, how was it sent? ‘O don’t know’. I then try to log a complaint sorry system down, let me put you through to another call centre. I get through to ABSA call centre and the line goes dead. Call time 10-15 minutes.</p> <p>Call 6: Humm this is complicated, talks to someone else, I will log a complaint and sms you the details. Here is my employee number absbsb668 (call time 13 minutes)</p> <p>Emails- automated response we will get back within 4 hours. Still waiting</p> <p> </p> <p>So what should have been a joyous occasion has turned into irritation and frustration and alarm about dealing with a real problem in the future</p>