Highly upset

So yesterday morning i phoned in at 5am my Geyser was leaking terribly, the plumbers only came out at 4pm, the company has the audacity to tell me i can wait, and if i complain they will just move my time slot, VERY RUDE Woman...up to know no feedback, and my water pressure is worse since they left ...So ABSA tell me why should i pay insurance if you do not do follow the rules and conditions of a claim.....and my ceiling is wet and smells rotten and my tiles full of water and wall paint is damaged......claim no... ********** ...i had to take a unpaid days leave at work for absolutely no reason please explain how do i get repaid for my LOSS