Highly unsatisfied by Precious Mahlangu. Absa Boulders, Midrand.

Hi Absa, I'm really sad we had to end our relationship because of an *********** somebody "Precious Mahlangu" from Absa Boulders in Midrand. my first account with ya'll was a Mzansi account back in high school, long story short..., after paying off my loan I took another loan with you last October '17, she never bothered explaining the optional credit life plan and told me I'll be paying R2475/pm for 48*months. so I took the loan, then around January I got a statement showing I owed you guys the "optional credit life insurance" wen't and paid that amount 4 months back and advised her to cancel it as I hand't budgeted to paying R2720.70/pm, she said yes she'll cancel it and this past weekend I get another statement showing I owe R3489.73 that's my loan repayment +R769.03 of credit life plan arrears, which meant she hadn't cancelled it, the last time I went there she couldn't even find my contract, I had to go back home and look for the original. Luckily today I went to the branch and spoke to a lady by the name of Gontse Mputle, she understood my request in less that 30minutes and it took Precious Mahlangu 5 months to understand me, please take her incentive or move her back to the TELLER desk, she doesn't deserve to be in an office or ya'll might lose your highly rated clients because of her lazy and *********** attitude towards her work. I'd like to have a conference call with her and her senior when she gets back form her sick leave, she has my contact details, I'm not angry anymore as Gontse Mputle was very helpful by far, Thank you.