1 reviews | Active since Jan 2017

31 Jan 2020, 13:53

Highly Inconvenienced

If there was a zero star rating I would have given them. I'm upset and inconvenienced. I have an Absa credit card that I'm paying off. 1stly Absa is not able to set up a debit order for payment if you don't bank with them! 2ndly you must go the an Absa branch with your 3months bank statement to beg them to set up a debit order so you can pay them!! (It's a new millennium move with the time) On the 10th of January 2020 I went to the Boulders branch with my 3months bank statement to set up a debit order 4 the 26th of every month starting from January!! No deductions were made my Absa on my account this month!!! When I called them, apparently the debit order was not activated after all the trouble I went through. I don't have time to go to the ATM and make a direct deposit, who does that in 2020!!! I was an ABSA client for 14years before but I will never go back to ABSA, but that's a story for another day.

0
Replies (1)
Absa
Absa's reply31 Jan 2020, 16:10
Official
Dear Muke, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd

Best regards,