HIGHLY FURIOUS CUSTOMER OF ABSA

A loyal Absa Customer for over 10 years, this is not what I expected.On the 24.05.15 I recieved an sms stating the my number is in the process of been ported to MTN. I did log this matter with Vodacom. Still no joy. On the 25.05.15 I went to the atm to draw out money, which said insufficient funds. I had no access to my online banking, there seem to be a problem with me logging on. I then called the bank the morning of the 26th spoke to a consultant only to find out that my acc had been hacked into and cleared all my funds. The consultant had wasted my time on the phone. I then went to the branch to find out what was going on. Staff was very confused and had no simple knowledge of what will happen in these kind of situations. I had to call the online ***** division myself from the bank to explain my problem. Still no joy. I then had to go to the police station and open up a case. Went back to the branch, then only did they stop my card and change my details. Staff at the bank was very slow and *********** who had lack of banking knowledge. My ***** case with Absa was only logged at 14-30pm. Note that the bank was advised at 8-30am.There is no progress to date