ZJVR
ZANEL JANSE VAN RENSBURG

1 reviews | Active since Jun 2011

28 Mar 2017, 10:48

HIGHLY DISSATISFIED WITH PLATINUM MEMBER SERVICE

<p>I have been struggling to get hold of ABSA after visiting an ABSA branch to assist with the following for more than a week now – HIGHLY DISSATISFIED WITH CLIENT SERVICES!:</p> <p> </p> <p>1. Credit Card expire in 3 days time – NO ONE CALLED, INFORMED OR PROVIDED ASSISTANCE TO RENEW</p> <p>2. Garage Card was ****** – I STOPPED THE CARD, CANT GET HOLD TO ENSURE CANCELLATION AND DO NOT WANT A NEW CARD</p> <p> </p> <p>Hold for hours on the phone and then got cut off!!</p> <p> </p> <p>Platinum line, what a joke!!</p> <p> </p> <p>I should have consider to move to another bank WAY BACK ALREADY. Fees are ridiculous!</p>

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Replies (1)
Absa
Absa's reply28 Mar 2017, 13:27
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd