Highly Dissaponted & Let Down - You will no longer have my custom

After exactly 1 month of back and forth with your Personal Loan department and countless explanation from our side that my wife's credit life on her personal loan is making monthly contributions, my wife's account was debited AGAIN.

This is after we were told it will not be deducted because it is being contributed to by the credit life scheme up until end of October 2020.

This is the last time we are reaching out for help, next step is to go to the Ombudsman Services to seek help.

I do not wish to speak to a consultant at this point, because it seems 5gat it can't be resolved at that level.

Please have this escalated to a manager to review and call me back. Calling yourselves takes forever to speak to anyone and this is the only time someone actually takes note of what our problem is.

You have caused severe financial and emotional distress on my household because of failure to action our request. I am expecting my wife to be refunded with the personal loan amount that was debited 29/09/2020. You will STOP the Absa Loan immediately as you are receiving monthly contributions from credit life.

My wife has NO INCOME at the moment, you proceed to debit her account and it is now showing as missed payments which reflects badly on her credit file.

Please have one of your managers call me back immediately.