Highly dissapointed Absa Client

<p>I am highly dissapointed with the service that I received from Absa Bank.</p> <p> </p> <p>I am currently overseas and need to close my account as I am no longer utilizing it.</p> <p> </p> <p>I was told to provide a Power of Attorney authorizing someone to operate my account. I obtained the Power of Attonrney form from Absa website and provided authority to my sister to close my account and provided a certified copy of my identity document.</p> <p> </p> <p>My sister was advised by Absa bank Liberty Mall Pietermaritzburg that the Power of Attorney is not acceptable as a Power of Attorney drafted by a lawyer needs to be provided and that my original identity document needs to be produced.. Therefore the account caanot be closed.</p> <p> </p> <p>How can the Power of Attorney provided by Absa not be acceptable??? Also I am in overseas so obviously I would have my Identity document with me. Surely a certified copy should be acceptable???</p> <p> </p> <p>To be a loyal client of Absa for over 10 years and receive this kind of service is unacceptable as there is no mention on Absa website that a Power of Attorney by a lawyer needs to be provided.</p> <p> </p> <p>Dissatisfied client</p>