1 reviews | Active since Jul 2018
HIGHLY disappointed and overcharged client
I was a victim of Internet banking ***** on the 25 June. I only realized this could have probably been avoided if, when i went to change my contact details at the bank, they actually changed it for my internet banking and not just my notifications. As at about 11:00 was when they had first logged into my account de-linking my device, this sms went to the old number which i changed. The ***** happened 3 hours later - Which would have given me more than enough time to stop this had they done what they were intended to do. To top it all off, i have to wait 30 days before i can be reimbursed after investigations. 30 DAYS?? ANd as if that wasn't enough, the money that was left in my account is all gone, but ABSA is charging me ridiculous bank charges which are all bouncing as I have no money in my account - this becomes another charge! Please explain to me how you expect me to recover from this loss I've already made when I'm constantly being charged for going into the bank for mkistakes made by you? Again I need to go back into the bank to set up my internet banking for the 3rd time now. Another charge! I'm highly disappointed in ABSA. I've been with them since i was a kid, so at least 13 years, and I always defend them. But after this I'm changing banks!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
