Highly Disappointed

Highly Disappointed in ABSA.. MY FATHER PASSED AWAY LAST YEAR SEPTEMBER...ABSA TOLD MY MOM MY DAD HAD A R 15 000 FUNERAL POLICY THAT NEEDS TO BE PAYED OUT TO HER... SHE HAD TO GO TO COURT AS MY DAD DIDN'T HAVE A WILL SHE WHATED 7 MONTHS FOR THE LETTER OF APPROVAL SO SHE CAN GET THE MONEY.. SHE TOOK IT BACK JUST TO GET SEND FROM PILLER TO POS.... THE LADY THAT HELPED US WAS HELP FULL BUT SHE TO WAS SEND FROM PILLER TO POST.... AT THE END OF 3 WEEKS UP AND DOWN WE FINALLY GOT SEND IN THE RIGHT WAY... MOM DID THE CLAME AFTER ALL THE DRAMA SHE HAD TO GO THROUGH GOING TO COURT AND RUNNING UP AND DOWN JUST TO GET TOLD SHE IS NOT GETTING THE MONEY.... SHE IS A 70 YEAR OLD LADY.... SHAME ON YOU ABSA FOR LOOKING FOR A REASON NOT TO PAY OUT AND SHE HER SELF IS A ABSA CARD HOLDER FOR MORE THEN 40 YEARS..... HIGHLY DISAPPOINTED......