Highly disappointed

I called your call centre on Saturday 20/11 to adjust my vehicle finance debit order amount and was told that due to the repo rate change, they could not adjust and to call again the next Monday. On Monday I called again and was told that a message was sent to the relevant team/dept and I would get notified once done. On Tuesday I received an SMS stating that my request was successfully processed. I again called to find out what exactly had been processed and was told that since I received the SMS on that day, they couldn’t pick it up on the system and I would get an email with the details the next day. I never received that email and yesterday the debit order went off and not surprisingly, no adjustment was done. ABSA could not do something so simple on an account that has been paid way in advance and the monthly debit order is a lot more than the actual instalment. I would not like to know what happens with accounts in arrears.