HIGHLY ANNOYED AND DISAPPOINTED

I'm highly disappointed with the service rendered by Absa, whom I've had an account with since I was 11 years old. I was de*****ed in July this year, notified the necessary departments not even 10 minutes after I realised what had happened; both telephonically and via email. I have sent numerous emails over the course of months regarding my money back etc and to no avail. I have empty promises being made of someone being assigned to the case and help but still nothing. It's wonderful to see that long standing clients get treated like absolute garbage!!