HIGHLY ANNOYED

WONDERFUL HOW AGENTS KEEP CALLING YOU WITH THE SAME INFORMATION OR QUERY AND EXPECT YOU TO BE POLITE AND HAPPY THAT THEY CALLING.... GENERAL AGENT CALLING FROM COMPLAINTS WITH THE SAME QUESTION... "DID THEY TELL YOU ABOUT TEH STATUS OF YOUR ACCOUNT" YES THEY CALLED! BEC WE ARE THE ONES WHO KEEP TELLING YOU WHAT WENT WRONG! CALL WITH A SOLUTION AND PROPER FEEDBACK, I AM NOT GOING TO KEEP GOING THROUGH THE SAME STORY OVER AND OVER. LET YOUR CLIENTS KNOW FROM THE START THEY CAN GIVE PERMISSION TO ANOTHER PERSON TO HANDLE ACCOUNT, WHEN WE REQUEST THAT THEY CALL US, ACTUALLY CALL AND DO WHAT WE ASKING. BEFORE CALLING US TO SAY YOU GOING TO HELP, CHECK TEH NOTES GET TEH PROPER FEEDBACK AND READ THROUGH ALL THE EMAILS. WE HAVE 10 DIFF AGENTS CALLING AND THEN TWO DIFF PEOPLE RESPONDING IN EMAIL SO OFCOURSE YOU WONT HAVE A FULL STORY. LASTLY, BEFORE YOU SAY "SHOO" OR ANYTHING ELSE AFTER SPEKAING TO A CLIENT, ENSURE YOUR LINE HAS BEEN DISCONNECTED VANESSA. IF YOU WANT TO DISCUSS THIS MATTER FURTHER GET THE PERSON WHO CAN SET UP THAT I AM GIVING PERMISSION TO MY BROTHER TO HANDLE ACCOUNT SO YOU GUYS CAN DEAL WITH HIM GOING FORWARD AND MAYBE HE WILL HAVE THE PATIENCE AND TOLERANCE FOR INCOMPETENCY.